Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

After dispatch, the estimated delivery times are:

• European Union and Switzerland: 8–10 business days.
• United Kingdom: 6–10 business days.
• South Africa: 8–12 business days.

These delivery periods are estimates only. Actual delivery times may vary because of customs procedures, courier delays, public holidays, severe weather, seasonal demand, transportation disruptions, or other circumstances outside our reasonable control.

Yes. Avenliser provides free standard shipping on qualifying orders over €30.

For orders below €30, the applicable shipping charge is calculated automatically and displayed during checkout before payment is completed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow a short period for the tracking information to become active in the carrier’s system.

If you have not received your tracking information within 48 hours after dispatch confirmation, please contact us at contact@avenliser.com.

Depending on your country, device, and the payment options available during checkout, Avenliser may accept:

• Visa.
• Mastercard.
• American Express.
• PayPal.
• Apple Pay.
• Google Pay.
• Shop Pay.
• Other supported credit cards, debit cards, or digital wallets.

Payments are processed securely through trusted third-party payment providers. Avenliser does not store your complete payment card information.

We may be able to change or cancel your order if it has not yet entered processing, fulfilment, or shipment.

Please contact us as soon as possible at contact@avenliser.com and include your order number and the requested change.

Although we will make reasonable efforts to assist you, changes and cancellations cannot be guaranteed once order preparation has begun.

After dispatch, an order can no longer be modified or cancelled through the shipping process. An eligible return may still be requested in accordance with our Return & Refund Policy.

Avenliser offers a 60-day satisfaction guarantee on eligible purchases.

If you are not satisfied with your dress, you may request a return within 60 days of delivery, provided that the product meets the eligibility conditions described in our Return & Refund Policy.

Returned items should generally be unworn, unwashed, unaltered, and in their original condition, with any original labels or packaging included where applicable.

You may submit a return request through your customer account, where this option is available, or by contacting the Avenliser customer support team.

Please email contact@avenliser.com and provide:

• Your full name.
• Your order number.
• The dress or dresses you wish to return.
• The reason for your return.
• Photographs where the item is damaged, defective, or incorrect.

Our support team will review your request and provide the applicable return instructions.

Please do not send products to our business address unless you have received clear return authorisation and instructions from Avenliser.

Yes. Consumers residing within the European Union may have a statutory 14-day right of withdrawal under applicable consumer protection legislation.

The withdrawal period generally starts on the day you, or a person nominated by you, receives the order.

This statutory right is separate from and additional to our voluntary 60-day satisfaction guarantee.

Where available, you may submit an electronic withdrawal request by selecting the “Withdraw from Contract” option within your customer account or order details page.

After submitting the electronic request, you will receive an acknowledgement confirming that Avenliser has received it.

You may also exercise your withdrawal right by emailing contact@avenliser.com with:

• Your full name.
• Your order number.
• The email address used for the order.
• A clear statement confirming that you wish to withdraw from the purchase.

After your returned product has been received and inspected, Avenliser will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method in accordance with our Return & Refund Policy and applicable consumer laws.

Although we may process the refund promptly, your bank, card issuer, or payment provider may require additional business days to display the funds in your account.

If your order arrives damaged, contains a manufacturing defect, or includes the wrong product, please contact Avenliser as soon as possible, preferably within 7 days of delivery.

Please email contact@avenliser.com and include:

• Your full name.
• Your order number.
• A clear description of the problem.
• Photographs showing the complete product.
• Close-up photographs clearly showing the affected area.
• Photographs of the packaging or shipping label where relevant.

Depending on the circumstances, product availability, and applicable law, Avenliser may offer:

• A replacement product.
• A partial refund.
• A full refund.
• Store credit.
• Another fair and appropriate solution.

Avenliser does not currently offer direct exchanges.

If you need a different size, colour, design, or style, you may return the eligible original product for a refund and place a new order for your preferred item.

This process helps ensure that the replacement dress is available and can be dispatched without waiting for the original return to be completed.

Certain products may be excluded from returns where permitted by applicable law, including:

• Personalised, customised, or made-to-order products.
• Sealed hygiene-sensitive products after the protective seal has been opened.
• Products that have been worn, washed, altered, tailored, stained, damaged, or used beyond what is reasonably necessary to inspect them.
• Products returned without required labels, accessories, or packaging where their absence affects resale value.
• Final-sale products where exclusion is clearly stated and legally permitted.

Statutory rights relating to defective, damaged, incorrect, or non-conforming products are not affected.

Please review our Return & Refund Policy for complete information about eligibility and legal exceptions.

Yes. Eligible women’s dresses purchased directly from Avenliser are covered by a 30-day quality assurance warranty beginning on the delivery date.

The warranty covers manufacturing-related defects such as:

• Faulty stitching or defective seams.
• Broken zippers, buttons, hooks, clasps, or fasteners.
• Fabric defects affecting the appearance, comfort, fit, or function of the dress.
• Defective straps, sleeves, collars, waistbands, linings, or elastic sections.
• Manufacturing issues affecting lace, embroidery, prints, trims, beads, sequins, or other decorative details.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper washing, unsuitable storage, alterations, incorrect sizing, or damage caused by external factors.

To submit a warranty claim, contact contact@avenliser.com within the applicable 30-day warranty period.

Please provide your order number, a detailed description of the issue, and clear photographs showing the complete dress and the affected area.

Warranty claims are generally reviewed within 3–5 business days after all requested information has been received.

Please review the size information and measurements shown on the relevant product page before placing your order.

We recommend comparing the listed measurements with a similar dress that fits you comfortably or measuring your bust, waist, and hips using a flexible measuring tape.

Please allow a possible difference of approximately 1–3 cm because products may be measured manually.

Fit may also vary depending on the dress design, fabric stretch, cut, lining, neckline, sleeve style, and personal fit preference.

Materials differ depending on the style and design of each dress.

Avenliser dresses may be made from fabrics or fabric blends such as polyester, cotton, viscose, elastane, satin, lace, mesh, chiffon, or other materials.

Please review the Material or Product Details section on the individual product page for information about the specific dress you are considering.

Always follow the care label attached to your dress, as washing and care requirements may differ by fabric.

General care recommendations include:

• Wash with similar colours.
• Use cold or lukewarm water and a mild detergent.
• Use a gentle cycle or hand wash delicate dresses.
• Place lace, satin, mesh, embroidered, or embellished dresses in a laundry bag.
• Avoid bleach and harsh chemicals.
• Do not wring or overstretch delicate fabrics.
• Air dry whenever possible.
• Iron or steam only at the temperature recommended for the fabric.

Damage caused by failure to follow the care instructions may not qualify for warranty coverage.

Avenliser currently ships to many European countries and selected international destinations, including Switzerland, the United Kingdom, and South Africa.

The available shipping destinations and delivery options will be displayed during checkout.

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless clearly stated otherwise during checkout, these charges are determined by local authorities and remain the customer’s responsibility.

Avenliser does not control these charges and cannot reliably predict their amount.

An order containing multiple products may occasionally be divided into separate shipments because of warehouse availability, package size, or logistical requirements.

Separate parcels may have different tracking numbers and may arrive on different dates.

You will not be charged additional standard shipping fees solely because Avenliser divides your order into multiple shipments.

After Avenliser processes a refund, your bank, card issuer, or payment provider may need several business days to post the funds to your account.

If the expected processing period has passed and the refund is still not visible, please contact your bank or payment provider first.

If they cannot locate the refund, contact us at contact@avenliser.com and provide your order number so that we can review the transaction.

Our customer support team can assist with orders, product information, sizing, payments, shipping, tracking, returns, refunds, damaged products, and warranty claims.

Store: Avenliser
Business Owner: Maria Cristina Sportielli
Address: Via D'Acquisto Salvo N. 1, 70015 Noci (BA), Italy
Email: contact@avenliser.com
Phone: +39 3423255587