Warranty Policy

Warranty Policy

At Avenliser, we are committed to offering elegant, fashionable, and high-quality women's dresses designed for everyday wear, work, vacations, casual outings, celebrations, and special occasions. We stand behind the quality of every product we sell and strive to provide a reliable and satisfying shopping experience.

1. Warranty Coverage

Every women's dress purchased directly from Avenliser is covered by our 30-Day Quality Assurance Warranty, beginning on the date your order is successfully delivered.

This warranty covers manufacturing-related defects, including:

  • Production or manufacturing faults
  • Defective stitching, seams, hems, lining, or garment construction
  • Faulty buttons, zippers, hooks, straps, belts, elastic sections, or other fasteners under normal use
  • Fabric defects affecting the appearance, comfort, fit, or intended functionality of the dress
  • Manufacturing defects involving lace, embroidery, prints, pleats, sequins, satin finishes, or decorative details
  • Items delivered with manufacturing-related damage

2. Exclusions

This warranty does not cover damage or issues resulting from:

  • Normal wear and tear from regular use
  • Improper washing, drying, ironing, steaming, or failure to follow garment care instructions
  • Shrinking, fading, pilling, color transfer, or fabric damage caused by incorrect care
  • Misuse, accidental damage, excessive stretching, or improper storage
  • Repairs, tailoring, alterations, or modifications made after delivery
  • Damage caused by sharp objects, cosmetics, chemicals, fire, or other external factors
  • Damage resulting from excessive friction, rough surfaces, or unsuitable detergents
  • Snags, tears, stains, or damage caused during normal wear or handling
  • Fit dissatisfaction when the delivered item matches the size and measurements stated on the product page
  • Lost, stolen, or intentionally damaged products

3. Submitting a Warranty Claim

If you believe your dress has a manufacturing defect covered by this warranty, please contact our customer support team before the warranty period expires.

To help us evaluate your claim, please provide:

  • Your order number
  • A detailed description of the issue
  • Clear photographs showing the defect or damage
  • A photograph of the complete dress
  • A photograph of the product label or packaging if requested

Our support team will carefully review the information provided and respond as quickly as possible.

4. Warranty Resolution

If your warranty claim is approved, Avenliser may, depending on the circumstances:

  • Provide a replacement dress
  • Issue a full or partial refund
  • Offer store credit for a future purchase
  • Provide another suitable resolution based on the nature of the manufacturing defect

The final resolution will be determined after reviewing the product and supporting documentation.

Replacement availability depends on current stock, color, style, and size availability.

5. Claim Review Time

Warranty requests are generally reviewed within 3–5 business days after all required information and documentation have been received.

If your claim is approved, we will contact you by email with complete instructions regarding your replacement, refund, store credit, or other approved resolution.

Refund processing times may vary depending on your bank or payment provider.

6. Warranty Limitations

This warranty is available only to the original purchaser and applies exclusively to products purchased directly from the official Avenliser website.

Products purchased through unauthorized retailers, third-party marketplaces, resale platforms, or private sellers are not covered under this warranty.

The remedies described in this policy are the only remedies available under this warranty. To the fullest extent permitted by applicable law, Avenliser shall not be liable for any indirect, incidental, special, or consequential damages.

This warranty does not limit any mandatory consumer rights provided under applicable law.

7. Product Care Recommendations

To help preserve the quality, color, fit, and appearance of your dresses, we recommend the following care practices:

  • Always follow the care instructions on the garment label.
  • Wash using cold or lukewarm water with a mild detergent.
  • Use a gentle or delicate washing cycle where appropriate.
  • Place delicate, lace, satin, embroidered, or sequined dresses inside a protective laundry bag when possible.
  • Avoid bleach, harsh detergents, and strong cleaning chemicals.
  • Separate light and dark-colored garments before washing.
  • Avoid excessive wringing, twisting, pulling, or stretching delicate fabrics.
  • Air dry garments whenever possible to help maintain their shape and quality.
  • Avoid tumble drying unless specifically permitted on the garment care label.
  • Use a low heat setting when ironing or steaming if suitable for the fabric.
  • Store dresses in a cool, dry place away from direct sunlight, moisture, and sharp objects.
  • Use padded hangers for structured or delicate dresses whenever possible.

8. Contact Information

If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact us using the details below.

Store: Avenliser
Address: Via D'Acquisto Salvo N. 1, 70015 Noci (BA), Italy
Email: contact@avenliser.com
Phone: +39 3423255587
Full Name: Maria Cristina Sportielli