Refund policy

Store: Avenliser
Address: Via D'Acquisto Salvo N. 1, 70015 Noci (BA), Italy
Email: contact@avenliser.com
Phone: +39 3423255587
Full Name: Maria Cristina Sportielli

At Avenliser, we are dedicated to providing premium women's fashion together with exceptional customer service. Your satisfaction is important to us, and we strive to make every purchase a pleasant experience. If for any reason your order does not meet your expectations, our return and refund process is designed to be straightforward, transparent, and hassle-free.

1. 60-Day Satisfaction Guarantee

We proudly offer a 60-day satisfaction guarantee on all eligible purchases. If you are not completely satisfied with your order, you may request a return within 60 days from the date your order was delivered, provided the item meets the return conditions outlined below.

All returned items must satisfy our eligibility requirements before a refund can be approved.

2. Return Eligibility

To qualify for a return, your item must:

Be unused, unworn, unwashed, and in its original condition.
Include all original tags, packaging, accessories, and inserts where applicable.
Be accompanied by valid proof of purchase, such as your order confirmation email or order number.

Items that do not meet these conditions may not be eligible for a refund.

3. How to Request a Return

To begin the return process, please email our customer support team at contact@avenliser.com with your order number and a brief explanation of the reason for your return.

After reviewing your request, we will provide the appropriate return address along with detailed instructions for returning your item.

Once your returned package has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

4. Refund Processing

After your return has been approved, your refund will be issued to your original payment method. Refunds are generally processed within 5–10 business days after the returned item successfully passes inspection. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

5. Exchanges

At this time, we do not offer direct product exchanges. If you wish to receive a different item, simply return your eligible purchase for a refund and place a new order through our website.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong product, please contact us within 7 days of delivery.

Please include your order number together with clear photographs showing the issue. Once reviewed, we will arrange an appropriate replacement or full refund where applicable.

7. Non-Returnable Items

For hygiene, health, and safety reasons, certain products cannot be returned once opened or used. These may include personal care products, underwear, intimate apparel, or items with broken hygiene seals. Any products that are not eligible for return will be clearly identified on the relevant product page.

8. Delayed or Missing Refunds

If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account, we recommend the following: