Shipping policy

Store: Avenliser
Address: Via D'Acquisto Salvo N. 1, 70015 Noci (BA), Italy
Email: contact@avenliser.com
Phone: +39 3423255587
Full Name: Maria Cristina Sportielli

At Avenliser, we are committed to processing your order quickly and delivering it safely. This Shipping Policy explains our order processing times, estimated delivery schedules, shipping charges, tracking information, and other important shipping details.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a tracking link, allowing you to monitor your shipment until it reaches your destination.

Orders placed on weekends or public holidays will begin processing on the next available business day.

2. Delivery Destinations & Estimated Shipping Times

We proudly deliver to multiple international destinations using reliable shipping partners selected for their speed and service quality.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Delivery estimates are provided for guidance only and may occasionally vary due to customs procedures, weather conditions, courier operations, peak shipping periods, or other circumstances beyond our control.

3. Shipping Fees

Free Standard Shipping: Available on qualifying orders over €30.
Orders Below €30: Shipping charges are automatically calculated and displayed during checkout before payment is completed.

Where required by law, all prices displayed on our website include applicable VAT unless otherwise stated.

4. Tracking Your Order

After your order has been shipped, you will receive an email containing your shipment tracking details so you can monitor the delivery progress at any time.

If you have not received your shipping confirmation within 48 hours after placing your order, please contact us at contact@avenliser.com.

5. Shipping Delays & Delivery Issues

If your shipment is delayed, arrives damaged, or appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and assist you in resolving it as quickly as possible.

Avenliser cannot accept responsibility for delays caused by incorrect shipping information provided by the customer, customs inspections, courier disruptions, severe weather conditions, or other circumstances beyond our reasonable control.

6. Accurate Shipping Information

Please carefully review your shipping address and contact details before completing your purchase. Incorrect or incomplete information may result in shipping delays, failed deliveries, or additional shipping charges.

If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update your shipping information before your order has been dispatched.

7. Split Shipments

In some cases, items from the same order may be shipped separately due to warehouse availability or logistical requirements. If this happens, you will receive separate shipping confirmation emails and tracking details for each package.